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Two Major Student Loan Servicers to Merge

October 20, 2017 | Adam S. Minsky, Esq. Articles Current Events

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BREAKING NEWS – Two of the largest student loan servicers in the country have just announced a merger. Nelnet will be purchasing Great Lakes Higher Education for $150 million.

Currently, the U.S. Dept. of Education contracts out servicing operations to four primary companies: Nelnet, Great Lakes, FedLoan Servicing (part of the Pennsylvania Higher Education Assistance Authority, or PHEAA) and Navient. These servicers also manage private loans on top of their federal student loan portfolios. Assuming the merger is approved, the combined Nelnet-Great Lakes entity would become the largest student loan servicer in the country.

What is fascinating about this – and, arguably, quite troubling – is that while student loan servicing remains atrocious, Great Lakes generally has the fewest customer complaints of the four major U.S. Dept. of Education servicing companies. Great Lakes is also the only nonprofit servicer of the four.  If this merger is approved, Great Lakes will effectively cease to exist, as it will become part of Nelnet. That will leave only three major servicing companies handling Direct federal student loans, two of which are currently subject to major lawsuits for systematic servicing problems (Navient and FedLoan Servicing/PHEAA). 

I anticipate that there will be some pretty significant impacts on individual borrower accounts, since this always tends to happen whenever there are major servicing changes. The good news is that this likely won’t be immediate. If approved, the merger won’t be formalized until early 2018, and Nelnet says that for the time being, the companies will remain separate “brands” (so to speak). But it’s unclear what will happen in 2019, when the contracts of both companies expire with the Dept. of Education.

More to come, so stay tuned.

Source: Shahien Nasiripour, Bloomberg News; Wisconsin State Journal.

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About Adam S. Minsky, Esq.

Adam S. Minsky founded the first law office in Massachusetts devoted entirely to assisting student loan borrowers, and he is one of the only attorneys in the country practicing in this area of law. He provides counsel, legal assistance, and direct advocacy for borrowers on a variety of student loan-related matters. He regularly speaks to students, graduates, and advocates about the latest developments in higher education financing.

Books by Adam S. Minsky

The Student Loan Handbook for Law Students and Attorneys

The Student Loan Handbook for Law Students and Attorneys

Student Loan Debt 101

Student Loan Debt 101: The Definitive Guide to Understanding and Managing Your Student Loans

Student Loans for Parents and Cosigners

The Student Loan Guide for Parents and Cosigners

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