Following my recent article about the new federal student loan servicer arbitrarily kicking borrowers off of IBR, I have been receiving lots of emails from you all about your experiences. Thank you! The National Consumer Law Center (NCLC) is working hard to try to get the Department of Education to fix these problems.
Please keep the stories coming! Every single one is helpful. If you’ve experienced problems with the new federal student loan servicer (www.myedaccount.com), let me know. Please provide the following info:
- A detailed description of the problems you experienced, as well as your attempts to correct them.
- Your name and occupation.
- Whether you are willing to share your name and email address with the Dept. of Education (through NCLC’s efforts to collect stories and correct the problems).
- Whether you are willing to speak directly with the Dept. of Education, with NCLC’s support, about your specific experiences.
Again, thank you all, this is enormously helpful.