Last week, the New York Attorney General’s office reached a $9 million settlement with ACS – one of the country’s major student loan servicers – for systematically harming student loan borrowers by misinforming them, misleading them, misapplying payments, and more.
As far as I can tell, no one who works with student loan borrowers is surprised. The types of problems that the New York Attorney General’s office found are widespread, and by no means limited to ACS. The Consumer Financial Protection Bureau (CFPB) has reported extensively on rampant student loan servicing problems throughout the industry. Major lawsuits brought by other state attorney general’s offices are still ongoing against giants such as Navient and the Pennsylvania Higher Education Assistance Authority (PHEAA), which also runs FedLoan Servicing. Even smaller servicers such as ECSI have been under investigation.
Why is Student Loan Servicing a Mess?
It doesn’t take a rocket scientist (or a student loan expert) to understand what’s going on here: the federal government outsources the servicing and day-to-day operations of its entire student loan portfolio to a handful of private companies. And it pays them handsomely; one servicer, Nelnet, made more than $200 million in profits in 2016 alone. But there is virtually no oversight of these companies, and no accountability. It’s often up to individual states (usually via proactive attorney general offices) to try to protect borrowers, leading to a patchwork of enforcement actions that can sometimes get results (like we just saw in New York) but doesn’t always lead to systemwide change.
I am thrilled to announce that my first client got her student loans forgiven through the Public Service Loan Forgiveness program. It wasn’t necessarily easy, and it wasn’t necessarily quick, and she ultimately needed to request additional relief through a related program called 
Last week, I got a call on my cell phone. I didn’t recognize the number, but it was from my own area code; I had gotten several of these calls during the prior week or two, but I had not picked up, suspecting it could have been a robo-dialer. But this time, curiosity got the better of me, so I answered.
Well, it’s the day after Election Day 2018. Analysts and pundits are still trying to figure out what the election results mean nationally. However, today I want to focus specifically on student loan borrowers.
For the fourth year in a row, Attorney Adam S. Minsky has been named a 
When I talk about being a student loan lawyer, most people assume that my clients are all about 22 years old, fresh out college, dealing with crippling student loan debt. That’s actually not true at all. A large number of my clients are older folks who took out a particular type of federal loan called a Parent PLUS loan, for the benefit of their children. And many of them are struggling.
Brace yourselves. Major student loan servicing changes are coming.
The U.S. Dept. of Education 
After years of working with student loan borrowers, I can safely say that one of my clients’ biggest fears is that lenders will garnish their wages – seizing money directly from their paychecks. This is particularly troubling for folks who are living paycheck to paycheck. Wage garnishment can represent a very real financial danger.
Private student loans and federal student loans don’t have a lot in common, and one of the key differences is the role of cosigners. The vast majority of federal student loans don’t have a cosigner (the exception to that rule are spousal consolidation loans – which haven’t been issued in over a decade – and certain federal PLUS loans in rare circumstances). For private loans, however, cosigners are ubiquitous, and often required.